luky101 Privacy Policy

1. Introduction

luky101 is a gaming platform built for Pakistan players. We offer Live Casino, Fish Games, Bingo, Slots and a full Game Lobby – all operating in PKR with local payment methods including JazzCash, Easypaisa, Raast and bank transfer. Because we handle real money and real player identities, privacy and data security are taken seriously at every level of how the platform operates.

This policy sets out clearly and honestly what data we collect, why we need it, who (if anyone) we share it with, how long we keep it and what options you have as a player. If something in this policy is unclear, you can reach our support team for clarification before you register.

This Privacy Policy should be read alongside our Terms and Conditions and Responsible Gaming page, both of which form part of the agreement between you and luky101.

2. Data We Collect

luky101 collects personal data at the point of registration, during account verification, through your use of games and payment features, and through standard technical interactions between your device and our platform. The categories of data we may hold about you include:

2.1 Registration Data

• Full name as it appears on your identity document.
• Date of birth (used to verify you meet the 18+ age requirement).
• Mobile number registered to your JazzCash, Easypaisa or other payment account.
• Email address, where provided.
• Username and encrypted password.

2.2 Verification Data

• CNIC number or copy of a government-issued identity document, collected where KYC verification is required prior to a withdrawal or as part of a compliance check.
• Selfie or liveness check image, if requested as part of identity confirmation.

2.3 Transaction Data

• PKR deposit and withdrawal amounts, dates and payment method used.
• JazzCash or Easypaisa wallet identifiers or bank account details used for transactions.
• Bonus claims, wagering activity and withdrawal request history.

2.4 Usage & Technical Data

• IP address and approximate geographic location derived from it.
• Device type, operating system and browser version.
• Pages visited, game sessions played, session duration and in-platform navigation patterns.
• App version if you access luky101 via the mobile app.

3. How We Use Your Data

Every piece of data luky101 collects has a specific purpose. We do not collect information speculatively. The table below maps each data category to its primary use:

We do not use your personal data for automated decision-making that would have a significant legal or similarly significant effect on you without a human review step being available.

4. Payment Data

All PKR transactions on luky101 are processed through the respective payment provider – JazzCash, Easypaisa, Raast, your bank or your card issuer. luky101 does not store full payment credentials such as complete bank account numbers or card numbers on its own servers.

What luky101 does retain is a transaction reference, the payment method type, the amount in PKR, the date and the status of the transaction. This record is kept for account management, dispute resolution and compliance purposes.

When you initiate a deposit or withdrawal, your payment data is transmitted to the relevant payment provider over an encrypted connection. The payment provider's own privacy policy governs how they handle your data within their system. luky101 does not have control over third-party payment processors beyond the transaction instruction we send them.

5. Cookies & Tracking

luky101 uses cookies and similar tracking technologies to keep the platform functional and to understand how players use it. Cookies are small text files stored on your device by your browser when you visit the platform.

5.1 Essential Cookies

These are required for core platform functions such as keeping you logged in during a session, remembering your language preference and maintaining your session state during a game round. You cannot opt out of essential cookies without losing core platform functionality.

5.2 Analytics Cookies

We use anonymised analytics data to understand which games are most popular, where players tend to drop off during registration and how the platform performs on different device types. This data is aggregated and does not identify you personally. You can opt out of analytics cookies through your browser settings.

5.3 Marketing Cookies

If you have opted in to receive promotional communications, marketing cookies may be used to measure the effectiveness of those communications and to avoid showing you the same promotion repeatedly. You can withdraw consent to marketing cookies at any time through your account settings or browser controls.

6. Data Sharing

luky101 does not sell your personal data. We share it only in the specific circumstances listed below and only to the minimum extent necessary for each purpose:

• Payment processors: JazzCash, Easypaisa, Raast, banks and card networks receive the transaction data required to process your PKR deposit or withdrawal.
• Game providers: Our third-party game suppliers may receive a session identifier and game result data to operate their games correctly. They do not receive your name, CNIC or payment details.
• Fraud and compliance services: We may share data with specialist fraud detection providers or, where required by applicable law, with regulatory or law enforcement bodies. We will only do this where legally required or where it is necessary to protect the platform and its players.
• Platform infrastructure providers: Server hosting, database and content delivery services that help operate the luky101 platform may process data on our behalf under strict data processing agreements.

All third parties who process data on behalf of luky101 are required to maintain confidentiality and use that data solely for the purpose for which it was shared.

7. Data Retention

luky101 retains your personal data for as long as your account is active and for a period after account closure to meet compliance, legal and dispute resolution obligations. The general retention periods we apply are:

• Active account data: Retained for the lifetime of your account plus a minimum post-closure period required for compliance purposes.
• Transaction records: Financial transaction records are retained for the period required to meet standard financial record-keeping obligations.
• KYC documents: Identity documents are retained for the period required under applicable anti-money laundering obligations, after which they are securely deleted.
• Technical and usage logs: Typically retained for a rolling period sufficient for fraud investigation and platform diagnostics, then purged.

When data is no longer required and its retention period has expired, it is securely deleted or anonymised so it can no longer be linked to you as an individual.

8. Data Security

luky101 takes the security of your personal data seriously. The platform uses a combination of technical and organisational measures to protect your information against unauthorised access, accidental loss, alteration or disclosure.

Security measures in place include:

• HTTPS encryption for all data transmitted between your device and the luky101 platform.
• Encrypted storage of passwords – luky101 never stores your password in plain text.
• Role-based access controls limiting which internal team members can access player account data.
• Regular security reviews of platform infrastructure.
• Session timeout mechanisms to reduce the risk of unauthorised access through an unattended device.

While luky101 takes all reasonable steps to protect your data, no online platform can guarantee absolute security. You are responsible for keeping your login credentials confidential and for logging out of the platform when using a shared or public device.

9. Your Rights

As a luky101 player you have the following rights in relation to your personal data. To exercise any of these rights, contact our support team with your registered account details.

• Access: You can request a copy of the personal data luky101 holds about you.
• Correction: If any of your personal data is inaccurate or out of date, you can ask us to correct it.
• Deletion: You can request deletion of your personal data. We will action this where we are not legally required to retain the data. Some transaction and KYC records may need to be retained for compliance reasons even after a deletion request.
• Restriction: In certain circumstances you can ask us to restrict processing of your data while a query or complaint is being resolved.
• Portability: You can request a structured, machine-readable copy of the data you provided to us directly.
• Objection: You can object to processing of your data for direct marketing purposes at any time.

We will respond to data rights requests within a reasonable timeframe. Some requests may require identity verification before we can action them to ensure we are dealing with the genuine account holder.

10. Marketing Communications

luky101 sends promotional messages – including bonus offers, Cricket and PSL event promotions, new game announcements and VIP programme updates – only to players who have opted in to receive them. You can update your marketing preferences at any time through your account settings.

If you opt out of marketing communications, you will still receive essential account notifications such as deposit confirmations, withdrawal status updates, security alerts and policy change notices. These operational messages cannot be opted out of as they are necessary to manage your account.

11. Minors

luky101 is strictly an 18+ platform. We do not knowingly collect personal data from anyone under the age of 18. If we become aware that a minor has registered on the platform, we will close the account immediately, void any activity and delete the associated personal data to the extent permitted by our compliance obligations.

If you believe a minor has registered on luky101, please contact our support team so we can investigate and act promptly.

12. Changes to This Policy

luky101 may update this Privacy Policy from time to time to reflect changes in how we operate, changes in applicable law or improvements to how we describe our data practices. The date shown at the top of this page will always reflect when the current version was last updated.

Where changes are material – meaning they affect your rights or significantly change how we use your data – we will notify active players via email or an in-platform notification before the changes take effect. For minor clarifications or wording changes, the updated policy will be published on this page without individual notification.

Continued use of the luky101 platform after a revised policy has taken effect constitutes acceptance of the updated terms.

13. Contact Us

If you have questions about this Privacy Policy, want to exercise a data right or wish to raise a privacy concern, you can reach the luky101 support team through the contact details available on the platform. Please include your registered account username so we can locate your records and respond as quickly as possible.

For questions specifically about responsible gaming tools, self-exclusion or managing your account limits, please visit our Responsible Gaming page directly.